Shipping fee for Peninsula Malaysia is RM6, Sabah & Sarawak is RM10. FREE SHIPPING if purchase above RM100.
Malaysia delivery will take 3 to 7 working days once your order has been shipped out from our warehouse. Sometime during peak season stock control might out of stock. Restock will take extra longer. Any inquiry may contact us at https://m.me/awesomegearsoriginals
Oh no! Sorry about this. If you received a wrong item as opposed to your original order, please let us know immediately.
Appreciate if you can provide us a few photos of the wrong item and your order details emailed to [email protected]. We will exchange your item for a correct one. In the event if your correct item is out of stock, we will reimburse your money to your payment method.
We are very sorry about this! Please email us at [email protected] with your order details with your missing item. We’ll then get it ship for you ASAP! You may also contact us at https://m.me/awesomegearsoriginals
Yes, you can but you will need to email or contact us at our Facebook page within the first 24 hours so that we won’t process your order. T&C apply.
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
All the items purchased on http://theAwesomeGears.com are exchangeable and returnable within 7 days from the date of purchase.Items that are damaged, marked or altered by the customer will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we’ve sent you an incorrect order by mistake, please send it back to us within 7 days from date of purchase for a full refund or exchange. We will bear the postage fees of shipping item back to us during the return process.
However, if you change your mind (it happens to the best of us), or wish to return an unwanted* gift, we will still refund your purchase if we receive your request as long as the items are in the condition you’ve received it (Unworn/unwashed). Kindly note that the shipping fees for the return process will not be covered and your refund will be processed based on the original purchaser’s payment method.
You can return any item to us within 7 days as long as the item is still with tags, unworn & unwashed. Email us at [email protected] and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.
*Free gifts and accessories are to be returned back to us with the return item.
Yes of course! When you return your item to us, kindly state in the return form the new size that you want and we’ll process it accordingly. While stocks last. *Exchange or item that is equivalent or lower in value only.
Unfortunately, we don’t (unless it is returns for product defects). Shipping costs are borne by the customer and we are not liable for replacements/exchanges/refunds until the item reaches our office.
We truly apologize as we don’t accept walk-in pickup and/or returns at our warehouse. You may ship your item to us via courier accordingly. Contact our Customer Support team for further assistance at https://m.me/awesomegearsoriginals
Please email us with the email you have used to place your order with us and we will check with the team accordingly. Or you can contact us at https://m.me/awesomegearsoriginals