FAQ

We offer shipping nationwide for Malaysia.

Shipping fee for Peninsula Malaysia is RM7, Sabah & Sarawak is RM12. FREE SHIPPING if purchase above RM100. Automatic change during checkout.

Malaysia delivery will take 3 to 5 working days once your order has been shipped out from our warehouse. Sometime during peak season stock control might out of stock. Restock will take extra longer. Any inquiry may contact support@theawesomegears.com.

Oh no! Sorry about this. If you received a wrong item as opposed to your original order, please let us know immediately.

Appreciate if you can provide us a few photos of the wrong item and your order details emailed to support@theawesomegears.com. We will exchange your item for a correct one. In the event if your correct item is out of stock, we will reimburse your money to your payment method.

We are very sorry about this! Please email us at support@theawesomegears.com with your order details with your missing item. We’ll then get it ship for you ASAP!

Anywhere convenient for you! However please note that most courier services only operate during working hours and there is no delivery during weekends. In the event if the parcel is undelivered as per the courier’s website update, please contact the courier accordingly.

We truly apologize as we do not offer COD services at the moment.

First step is by going to theAWEsomeGears.com.

All you need to do now is browse! You can search for something specific by using the search bar and you can filter your search by size and color.

We want to get to know you (and what you’re looking for) better, so don’t be shy and ask away
via email at support@theawesomegears.com or log in to our Facebook page here (hyperlink to FB page) for faster response.

Please note that it might take 1-3 business days for us to revert back to you. Thank you for being patience with us!

At AWEsome Gears, we takes security very seriously, even when it comes to payment.

Credit/Debit/Online Banking (Powered by senangPay)
You can process a payment transfer (via online banking) to our account or credit card or debit card by selecting senangPay during check-out. No extra charges will be imposed via this payment as we have absorbed the necessary fees for customers that pays via this method. 

ATM

You can bank in to us via Cash Deposit machines to our account accordingly and email the proof of payment to support@theawesomegears.com. Please provide us your order number, personal details and the proof of payment for easier verification.Please note that if you do not make payment within 24 hours of the order, your order will automatically be canceled.

Yes, you can but you will need to email as within the first 48 hours so that we won’t process your order. T&C apply.

You will need to make a separate order altogether.

Yes, we do. Please key in your email address on the product page below “Out of Stock” for us to notify you once the items are back in stock.

You can register a new account by click this link:
http://theawesomegears.com/my-account/

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.

All the items purchased on http://theAWEsomeGears.com are exchangeable and returnable within 7 days from the date of purchase.Items that are damaged, marked or altered by the customer will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we’ve sent you an incorrect order by mistake, please send it back to us within 7 days from date of purchase for a full refund or exchange. We will bear the postage fees of shipping item back to us during the return process.However, if you change your mind (it happens to the best of us), or wish to return an unwanted* gift, we will still refund your purchase if we receive your request as long as the items are in the condition you’ve received it (Unworn/unwashed). Kindly note that the shipping fees for the return process will not be covered and your refund will be processed based on the original purchaser’s payment method.

*T&C apply.

You can return any item to us within 7 days as long as the item is still with tags, unworn & unwashed. Email us at support@theAWEsomegears.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process. 

*Free gifts and accessories are to be returned back to us with the return item.

Yes of course! When you return your item to us, kindly state in the return form the new size that you want and we’ll process it accordingly. While stocks last. *Exchange or item that is equivalent or lower in value only.

Unfortunately, we don’t (unless it is returns for product defects). Shipping costs are borne by the customer and we are not liable for replacements/exchanges/refunds until the item reaches our office.

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

Kindly email us at support@theawesomegears.com and we will check on your orders accordingly.

We truly apologize as we don’t accept walk-in pickup and/or returns at our warehouse. You may ship your item to us via courier accordingly. Contact our Customer Support team for further assistance.

 Applicable once only in a single receipt.
– Discount codes cannot be combined.
– Cash vouchers and store credit are not exchangeable for cash.

Please email us with the email you have used to place your order with us and we will check with the team accordingly.

We are very sorry about this! Please email us at support@theawesomegears.com with your order details with your missing item. We’ll then get it ship for you ASAP!

We want to get to know you (and what you’re looking for) better, so don’t be shy and ask away
via email at help@fitgear.shop or log in to our Facebook page here for faster response.

Please note that it might take 1-3 business days for us to revert back to you. Thank you for being patience with us!

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